Frequently Asked Questions

In the rare case that an order is mis-shipped, Emerald Fulfillment will cover the return cost and would not charge you the pick/pack and shipping fee. You should not have to pay for our mistake.

Yes, please contact us directly for pricing and specific requirements – We’d be happy to help.

We use FedEx, UPS, USPS, and DHL. We also calculate orders by the ounce. We want to save you money any way we can.

It does not. We would send you a monthly invoice with the reduced shipping charges.

Yes. Once we receive your return we will process it like a regular order. We will check over each return and let you know via email when a return has arrived within 24-48 hours. We can either discard, restock or put the item aside to send back to you.

Yes, of course. Please provide 24 hour notice before stopping by.

No, we cannot legally insure product that we do not own. You would need to add our warehouse as a secondary location.

No, you can cancel at any time.

We do require that every product have a unique SKU. If this is your first time with SKU, we will help.

The software we use will automatically notify you when your inventory runs low.

All customs, taxes and duties charges related to your inbound Inventory must be paid in full (Delivered Duty Paid / DDP) prior to arrival.

Yes. You can ship your items directly to us via freight or mail. We accept International shipments, as well., but all customs and fees will need to be paid.

If your orders are in before noon Monday thru Friday they will ship same day. Otherwise orders will ship on the next business day.

We typically offer a cutoff time of 12pm (noon) CST, but we’re open and willing to adjust accordingly to fit your business.

Yes. We have daily pickups with USPS, UPS, DHL and FedEx.