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Frequently Asked Questions

  • What if an order is mis-shipped?
    In the rare case that an order is mis-shipped, Emerald Fulfillment will cover the return cost and would not charge you the pick/pack and shipping fee. You should not have to pay for our mistake.
  • Can a marketing insert or flyer be added to my orders?
    Yes, please contact us directly for pricing and specific requirements – We’d be happy to help.
  • What shipping carriers does Emerald Fulfillment use?
    We use FedEx, UPS, USPS, and DHL. We also calculate orders by the ounce. We want to save you money any way we can.
  • Does the order processing and pick/pack fees include shipping?
    It does not. We would send you a monthly invoice with the reduced shipping charges.
  • Do you handle returns?
    Yes. Once we receive your return we will process it like a regular order. We will check over each return and let you know via email when a return has arrived within 24-48 hours. We can either discard, restock or put the item aside to send back to you.
  • Are visits to your warehouse allowed?
    Yes, of course. Please provide 24 hour notice before stopping by.
  • Does Emerald Fulfillment offer inventory insurance for my products?
    No, we cannot legally insure product that we do not own. You would need to add our warehouse as a secondary location.
  • Do I have to sign a long-term contract?
    No, you can cancel at any time.
  • Do you require products to have SKU?
    We do require that every product have a unique SKU. If this is your first time with SKU, we will help.
  • How will I know when my inventory runs low?
    The software we use will automatically notify you when your inventory runs low.
  • Who’s responsible for taxes and import duties?
    All customs, taxes and duties charges related to your inbound Inventory must be paid in full (Delivered Duty Paid / DDP) prior to arrival.
  • Can I ship my items to your warehouse?
    Yes. You can ship your items directly to us via freight or mail. We accept International shipments, as well., but all customs and fees will need to be paid.
  • Do you ship my orders out same-day?
    If your orders are in before noon Monday thru Friday they will ship same day. Otherwise orders will ship on the next business day.
  • What is your order cutoff time?
    We typically offer a cutoff time of 12pm (noon) CST, but we’re open and willing to adjust accordingly to fit your business.
  • Do you have daily pickups?
    Yes. We have daily pickups with USPS, UPS, DHL and FedEx.
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